RETURN POLICY
At everydayglamours.com, we want you to feel absolutely confident and delighted with every purchase from our curated collection of Everyday Glamour pieces. We understand that ordering the perfect item online—especially something as special as a statement dress or a tailored blazer—can sometimes require a second look. This Return Policy is designed to make the process clear, fair, and hassle-free, should you need to return an item.
Return Window
We offer a standard return period of 30 days from the date you receive your order. This gives you plenty of time to try on your new pieces at home, consider how they fit into your wardrobe, and decide if they are right for you. To be eligible for a refund, we must receive the returned item(s) back at our designated facility within this 30-day window. We recommend that you initiate your return promptly to ensure it arrives in time.
Conditions for Returns
To ensure that all items from our collection can be enjoyed by other customers, we ask that you return them in the same condition in which they were delivered. This means items must be:
- Unworn and Unaltered: The item should not have been worn, washed, or altered in any way. Please take care when trying on items to avoid any marks, stains, or signs of wear.
- In Original Packaging: The item must be returned in its original packaging, including the original Everyday Glamour tags, authenticity cards, dust bags, and any other accessories that came with it (such as belts or detachable parts). The outer packaging (like the brand box) should not be damaged, as it is considered part of the product presentation.
- Footwear: Shoes must be tried on a carpeted surface to avoid marking the soles. They must be returned in their original, undamished shoe box, placed inside a protective outer shipping box. Please do not use the original shoe box as the outer shipping box, as damage to the box may affect the return eligibility.
Items that are returned damaged, soiled, with missing tags, or showing obvious signs of wear will not be accepted. In such cases, the return will be refused, and the item will be sent back to you.
How to Initiate a Return
We aim to make the returns process as straightforward as possible. If you wish to return an item, please follow these steps:
- Prepare Your Package: Securely place the item(s) you are returning in a suitable box or poly bag. If possible, use the original packaging in which your order arrived.
- Include Your Information: Inside the package, please include a clear note stating your full name, your order number, and which item(s) are being returned. This helps us identify your return quickly and accurately.
- Ship the Return: Send the package to the return address provided in your order confirmation email or in your customer account area on our website. You are responsible for arranging and covering the cost of the return shipment.
Important Shipping Advice for Returns
Because we are unable to compensate for packages that are lost or damaged in transit back to us, we strongly recommend that you use a tracked and insured shipping service. Please keep the receipt and tracking number provided by the courier as your proof of shipment. This is your insurance in case the parcel goes missing, and it will allow you to monitor its journey back to us. We cannot process refunds for items we do not receive.
Processing Returns and Refunds
Once your return package arrives at our facility, it will undergo a quality control check to ensure it meets the conditions outlined in this policy. This process typically takes a few business days.
- Approved Returns: If the return is approved, we will process the refund to the original payment method used for the purchase. You can expect to see the refund in your account within 5-10 business days after we have processed it, depending on your bank or card issuer’s processing times.
- Non-Approved Returns: If the return does not meet our policy conditions (e.g., the item is worn or damaged), we will not issue a refund. The item will be sent back to you, and we may contact you to arrange for this.
Please note that the original shipping costs paid at the time of purchase are non-refundable.
Damaged, Defective, or Incorrect Items
On the rare occasion that you receive an item that is defective or damaged, or if we have made a mistake and sent you the wrong product, we sincerely apologize. In these cases, please contact us immediately through the contact form on our website. Be sure to include your order number, a description of the issue, and clear photographs of the damage or defect (if applicable). We will guide you through the process of returning the item and will arrange for a resolution, which may include a refund, repair, or replacement, in accordance with your consumer rights.
Exceptions and Final Sale Items
From time to time, certain items may be marked as “Final Sale” and are not eligible for return. This will be clearly indicated on the product page at the time of purchase. Please review the product details carefully before ordering such items.
We value your trust and are committed to ensuring you are happy with your Everyday Glamour experience. If you have any questions about this policy or need assistance with a return, please do not hesitate to reach out to us through the contact information available on our website.
— The Everyday Glamour Team